Delivery & Tracking

 

1. Delivery Locations

We are able to deliver products worldwide to your door step.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

 

2. Delivery Times

All orders which are in stock we will deliver by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Special Orders and Made to Measure items usually take double time to be dispatched.

If you have ordered more than one product and they have different delivery times, we may decide to split your order into separate product(s) deliveries (with no extra charge to you). This will ensure that you receive your paid product(s) at the earliest time.

 

3. Delivery / Shipping Charges, Carriers, Customs

The rate charged for the shipping/delivery of your order is based on the price of your product(s), handling/packaging and your location.

You can view/select your shipping/delivery charge in the "view basket" section of the website.

Being a corporate client to DHL we ship most of our orders through DHL Courier Service via Dubai or UK and direct too in 3 days at your doorstep. Offering concessionary rates to our clients worldwide. Off this tracking number is provided after two days of dispatch through Dubai premises of DHL, We also use DEPEX, FEDEX, and Cargo by SEA, by Air Mail on customer’s request.

We also offer FOB, if you have an DHL import account you can select the carrier FOB during the orders checkout process, we will bring the package to DHL office free of cost for you - NO CHARGES.

Your shipping charges are automatically calculated in your selected currency and is added to the total number of products purchased. We have designed our website to ensure that you are fully informed of your shipping/delivery charges at all times. If you do not wish to accept the shipping/delivery charges you may cancel your order (at any time) during the ordering payment procedure.

When ordering goods from MGL Industry for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information associated with Importing.

Additionally, please note that when ordering from MGL Industry you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared.

4. Order Tracking

If a tracking number is provided by one of our shipping carriers, we will update your order with the tracking information. (After login to your account you can check the status of your order and the tracking number in "My Account".

6. Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will then ship you the rest of your order. You will not be charged any additional shipping and handling charges for the second shipment.